Return & Cancellation Policy

Effective:

In short

We sell to businesses only, and products are custom-made with your branding — so the 14-day consumer right of withdrawal does not apply. However, until production starts, the order can be cancelled free of charge, and we of course stand by defective performance.

1. Until you approve the proof

Production starts only after your approval. Until then you can change or cancel freely: write to hello@tavolanera.hu with your order number. We cancel the order and refund any amount paid in full, using the same payment method, within 14 days at the latest.

2. After approval

With approval, production starts and the product can only be used with your branding and cannot be sold to anyone else. From this point the order cannot be cancelled. The right of withdrawal — and why it does not apply — is explained in section 10 of the Terms & Conditions.

3. If the product is defective or differs from the approved proof

This is not withdrawal but defective performance, and we stand by it.

  1. Report it within 3 working days of receipt to hello@tavolanera.hu, with your order number.
  2. Send photos of the defect and, if possible, of the packaging.
  3. If the complaint is justified, we reproduce the product free of charge or — if that is not possible — refund the purchase price. In this case we bear the return shipping cost.

Return address for defective products: Str. Petrache Poenaru nr. 111, Sat Păulești, 447230, jud. Satu Mare, Romania (same as the registered office).

If a parcel is damaged in transit, please have the courier draw up a damage report and send it to us as well — this speeds up compensation.

4. What is not a defect