Effective:
Further details are in the Imprint. These Terms apply to quote requests and orders placed through the English catalogue at www.tavolanera.eu.
The products in the catalogue are custom-made with the Customer's branding: menus, acrylic table signs, bill holders, review cards, vouchers, signage, textiles and merchandise. Products are not supplied from stock; they are produced from artwork supplied or approved by the Customer.
Photos and visualisations on the website are illustrations. Due to the nature of the technology, colours on screen may differ from the printed or engraved surface; this is not a quality defect.
We contract exclusively with businesses (companies, sole traders, institutions and other organisations). We do not accept orders from consumers.
The reason is the nature of the service: products are custom-made with the Customer's branding, typically in batches of tens or hundreds, with a proof-approval process.
An order requires a company name and tax/VAT number; the invoice is issued to that name and number. By placing an order, the Customer declares that it acts in the course of its business or profession, not as a consumer.
If, despite the above, a contract were concluded with a consumer, the mandatory rights of the consumer under applicable law remain unaffected; these Terms do not limit them.
The English catalogue shows no prices. Prices are given in an individual written quote. The unit price depends on the quantity ordered: larger quantities come with a lower unit price.
The Supplier checks the VAT number in the European Commission's VIES system. If the check cannot be performed or the number is invalid, the order proceeds at the price including VAT.
Quotes are issued in euro (EUR). Shipping costs a flat EUR 25 per order, shown separately in the quote.
No online payment is available on www.tavolanera.eu. Ordering works as follows:
The Supplier provides a downloadable size template for each product. The Customer supplies a print-ready file based on it (PDF, AI, EPS, SVG, PNG, JPG or ZIP, up to 50 MB).
The Supplier does not provide graphic design. Preparing the print-ready file is the Customer's responsibility; the Supplier's service is production, finishing, technical checking and delivery. The template and the proof help with this but do not replace design work.
The Customer is responsible for the content of the artwork, including the correctness of texts (including prices and typos) and the right to use the logos, images, fonts and other elements used. The Supplier checks the file technically (size, bleed, resolution, colour mode), not its content.
If the file is technically unsuitable for production, the Supplier will say what needs to be corrected.
The digital proof shows the final layout, the cutting contour and the artwork. The Supplier sends it once complete material has been received.
By approving it, the Customer accepts the content and layout shown. The Supplier accepts no liability for content errors discovered after approval (typos, wrong prices, wrong logo); the cost of reprinting is borne by the Customer.
Until production starts, we resend the proof free of charge, without limit: a new proof for every new file. As the Supplier does not provide design (section 6), a correction always means sending a new file. Changes requested after approval count as a new order.
There is no online checkout on the website. After the written quote has been accepted, the full amount is payable in advance by card, using the payment instructions (for example a payment link) sent by the Supplier. Production starts once payment has been received and the proof approved. Card data is handled by the payment service provider; the Supplier does not see or store it. The Supplier issues an electronic invoice and sends it by e-mail.
Production starts after the quote has been accepted and the proof approved, and typically takes 10 working days, followed by 4–5 days for shipping. These are indicative times, not guaranteed deadlines. We ship to any country; the shipping cost is EUR 25. Delivery is carried out by DPD (DYNAMIC PARCEL DISTRIBUTION S.A. (registered office: Comuna Mogoșoaia, Str. Buiacului nr. 2, Corp A – Unitatea A1 și A2, jud. Ilfov, Romania; CUI RO 9566918)). Parcels are dispatched from our registered office: Str. Petrache Poenaru nr. 111, Sat Păulești, 447230, jud. Satu Mare, Romania.
Please inspect the parcel in the presence of the courier. If the packaging is damaged, please have a damage report drawn up and send it to hello@tavolanera.hu.
The quantity delivered is never less than the quantity ordered. Where production uses full print sheets, the quantity is rounded up to the next full sheet: the Customer then receives — and pays for — the rounded, i.e. larger, quantity. The rounded quantity is stated in the quote.
The 14-day right of withdrawal without giving reasons applies to consumers in distance contracts. As we contract only with businesses (section 3), the right of withdrawal does not apply to our orders.
In any case, the products are custom-made with the Customer's branding and artwork and cannot be sold to anyone else. This is the category for which the law makes an exception to withdrawal even for consumers (Directive 2011/83/EU, Art. 16; in Romania OUG 34/2014; in Hungary Government Decree 45/2014. (II. 26.) § 29).
Before production starts the order can be changed or cancelled: as long as the proof has not been approved, write to us and we will cancel the order free of charge and refund any amount paid. This is a commitment of the Supplier, not a legal obligation. Details are on the Return & Cancellation Policy page.
The Supplier is liable for defective performance. If a product is defective, damaged or differs from the approved proof, please report it by e-mail with photos within 3 working days of receipt. If the complaint is justified, we will reproduce the product free of charge or — if that is not possible — refund the purchase price.
The notification deadline serves fast handling: a print defect can be traced more accurately the more recent the production. It does not shorten the statutory deadline for warranty claims.
Complaints can be submitted in writing to hello@tavolanera.hu, stating the order number. The Supplier investigates the complaint within 30 days and replies in writing.
Consumer conciliation and alternative dispute resolution bodies (conciliation boards in Hungary, ANPC SAL/SOL in Romania) handle consumer disputes. As the Supplier contracts only with businesses (section 3), these routes are not available for orders under these Terms; the parties settle disputes by negotiation and, failing that, in court (section 13).
The Supplier may amend these Terms unilaterally; amendments take effect on publication. Orders already placed are governed by the Terms in force on the date of the order.
The contract is governed by Romanian law, and the parties agree on the jurisdiction of the competent Romanian court in Satu Mare, at the Supplier's registered office. This clause applies to contracts between businesses; it does not apply to consumers.
These Terms are drawn up in English. Where translations exist, the English version prevails. The language of communication between the Supplier and the Customer is English.