This imprint applies to the English catalogue at www.tavolanera.eu (catalogue and quote requests; no online payment).
We contract exclusively with businesses (companies, sole traders, institutions and other organisations); we do not accept orders from consumers, because products are custom-made with the Customer's branding. Details are in section 3 of the Terms & Conditions.
Because the products are custom-made, the 14-day consumer right of withdrawal does not apply to our orders — see section 10 of the Terms and the Return & Cancellation Policy. Before production starts, an order can be cancelled free of charge.
Complaints can be sent to the e-mail address above, stating the order number; we investigate within 30 days and reply in writing.
The Supplier is a company registered in Romania, so Romanian law applies, and data protection is governed by the EU GDPR. Data protection complaints can be filed with the Romanian authority (ANSPDCP, Bd. G-ral. Gheorghe Magheru 28-30, Bucharest, dataprotection.ro) or, under GDPR Art. 77, with the authority of your Member State of residence or work.
Consumer conciliation and ADR bodies handle consumer disputes and are therefore not available for our business-to-business orders. If a contract were nevertheless concluded with a consumer, the consumer's mandatory statutory rights remain unaffected.
See the Privacy Policy and the Cookie Policy.